Delivery Information
UK
For UK deliveries we use Royal Mail, Parcel Force 48 and UPS
Courier. Please note that
neither UPS or Parcel Force are ‘express’ services and we do not ship out via
these methods every day.
Postal options are calculated on a weight and dimension of package
basis.
Please note that it is not possible for us to request arrangements such as 'leave package behind the gate' etc.
Please look at the options available carefully before making your
choice. We have done our best to make this as simple as possible.
If you have any questions, then please contact us.
PLEASE NOTE THAT WE DO NOT SHIP EVERY DAY AND WE DO NOT OFFER A NEXT DAY SERVICE.
For mainland UK, all RIFs are sent via Royal Mail/UPS Courier on a 'best
endeavour' basis - please note that these deliveries take
place Monday to Friday and not over the weekend or holidays. If items are returned to us because the Courier could not make
delivery (after 3 attempts) then we reserve the right to charge for any return
costs to us and subsequent delivery. Parcel Force is really only intended for locations/packages that neither Royal Mail or UPS can service.
For remote UK locations the indicated postage prices should be
looked on as a guide only. We do our very best to provide a competitive
service. If the postage cost turns out to be higher, then we will notify
you and ask you to decide if you would like the sale to continue or to be
cancelled.
Northern Ireland, Scottish Highlands Isle of Man and other UK off-shore
islands - small packages under 2KG are not a problem - Royal Mail will be
used. However, for items over 2KG in weight then postage prices shown should be
used as a guide only. In those cases, we will contact you for further
guidance. For RIF's the issue become slightly more problematical.
As the item could be transported via aircraft then we have found such
items to be placed under review which can cause a delay in delivery.
Again, you will be contacted for further guidance.
Channel Islands - all orders will exclude VAT and each package will have a Customs label with the correct Tariff code and order value displayed. Small packages under 2KG are not a problem and Royal Mail will be used. However, for items above 2KG in weight or for RIF's then Parcel Force 48 Global Priority will be used. Please note that Parcel Force 48 Global Priority delivery cost to the Channel Isles is much more expensive and should not be selected for items below 2KG. For any such orders you will be contacted to discuss prior to shipping.
As we are now in our 11th year of trading, we are very pleased to report that very few deliveries are ever lost. We ask our customers to carefully consider which is the best option available and if in any doubt - contact us.
Disposal of Electrical and Electronic Equipment (WEEE)
Furthermore where it is produced as waste we must work together to ensure that it is separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).
By adopting the new regulations and working together we can all reduce the amount of landfill and resulting contamination.
Should this facility be required please contact us
EUROPE
As of the 1st January 2021 all packages to Europe will exclude VAT and each package will have a Customs label with the correct Tariff code and order value displayed. Please note that you may be subject to additional fees raised by your domestic Customs policy. If any International orders are returned to us due to none payment of import fees then any refund will be less 10% of the order value or a minimum of £10. For Europe we offer either International Airmail – Confirmed Delivery (max weight 2KG), Standard International Airmail - Unconfirmed Delivery (max weight 1KG) or UPS Courier. Please note that for Standard International Airmail - Unconfirmed Delivery, the package is not insured or trackable in any way. International Airmail - Confirmed Delivery provides a maximum insurance value of £50 and a certain amount of tracking (depending on receiving country). In all cases we have proof of posting which clearly shows postal address and cost paid. We ask our European customers to carefully consider which is the best postal option available depending on order as we cannot be held responsible for any losses. If you are a new customer to Milspec you may be asked for additional proof of identity and possible payment via Bank Transfer.
UPS - Europe
This is not an express service. It is intended for packages above 2KG in weight and items such as complete replicas that cannot be shipped via Airmail post. We do not ship via this method every day. This is the most common method for such packages to the majority of the UK & Europe. As the UK has now left the EU, additional Customs paperwork is required when shipping via Courier into Europe. Therefore any orders placed which could have been sent via International Signed For Airmail will be changed to that method and any surplus will be refunded. If any International orders are returned to us due to none payment of import fees then any refund will be less any costs/fees incurred.
Please note that for European UPS deliveries, the price shown is a
guide only. Please email us with full address details before placing an
order so that we can give you an accurate quote.
All sales of Airsoft Guns (RIF) to Europe will require the
customer to send a photograph of a suitable identity document which clearly
shows age name and address. It is the responsibility of the customer to
ensure that all local laws are observed in full. Milspec will not be
liable for any losses that may occur in this way. If items are returned
to us in saleable condition, then we will refund the cost of the item less any
shipping charges and fees/fines.
AMERICAS CANADA & ASIA
All orders will exclude VAT and each package will have a Customs label with the correct Tariff code and order value displayed. Please note that you may be subject to additional fees raised by your domestic Customs policy. If any International orders are returned to us due to none payment of import fees then any refund will be less 10% of the order value or a minimum of £10. We offer either International Airmail – Confirmed Delivery (max weight 2KG) or Standard International Airmail - Unconfirmed Delivery (max weight 1KG). Please note that for Standard International Airmail - Unconfirmed Delivery (max weight 1KG),
the package is not insured or trackable in any way. International Airmail – Confirmed Delivery (max weight 2KG) provides a maximum insurance value of £50 and a certain
amount of tracking (depending on receiving country). In all cases we have
proof of posting which clearly shows postal address and cost paid. We ask
our customers to carefully consider which is the best postal option available
depending on order as we cannot be held responsible for any losses. If
you are a new customer to Milspec you may be asked for additional proof of
identity and possible payment via Bank Transfer.
We do not ship
complete replica weapons to these countries.